Frequently Asked Questions
Find answers to the most commonly asked questions about AffRank.
Getting Started
Q: How long does it take to set up AffRank? A: You can be up and running in under 5 minutes. Just create an account, generate your script, and add it to your website.
Q: Do I need any technical skills? A: No! AffRank is designed for non-technical users. Just copy and paste a single line of code.
Q: Is there a free trial? A: Yes! All new accounts start with a 14-day free trial. No credit card required.
Q: Can I test AffRank before committing? A: Absolutely. Use the free trial period to test all features risk-free.
Features & Functionality
Q: How does automatic linking work? A: AffRank scans your website for keywords you’ve configured. When it finds them, it automatically converts them into affiliate links with proper tracking.
Q: Does this hurt my SEO? A: No. AffRank follows all SEO best practices, uses proper nofollow attributes when appropriate, and maintains natural keyword density.
Q: Can I manually manage links? A: Yes! You can manually insert links or mix manual and automatic linking based on your preference.
Q: How many affiliate links can I create? A: Unlimited links across all your websites, depending on your plan.
##Analytics & Tracking
Q: How is click tracking data collected? A: AffRank uses secure server-side click tracking that respects user privacy while providing accurate metrics.
Q: When do I see click data? A: Click data appears in your analytics dashboard in real-time.
Q: Can I export analytics data? A: Yes. All plans include CSV export functionality for advanced analysis.
Q: How long is analytics data retained? A: Basic plans retain 30 days, Pro plans 90 days, and Enterprise plans retain indefinitely.
Technical Questions
Q: Is AffRank compatible with my website platform? A: AffRank works with HTML sites, WordPress, Shopify, Wix, Webflow, and most other platforms. Check our integrations page for specifics.
Q: Does AffRank slow down my website? A: No. The AffRank script is highly optimized and loads asynchronously, with minimal impact on page performance.
Q: What about security? A: AffRank uses HTTPS encryption, industry-standard security protocols, and respects user privacy.
Q: Can I use AffRank with content management systems? A: Yes! We have native integrations for most popular CMS platforms.
Q: Does the script work on mobile devices? A: Yes. AffRank fully supports mobile devices and responsive design.
Account & Billing
Q: Can I change my plan? A: Yes. Upgrade or downgrade anytime. Changes take effect on your next billing cycle.
Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and wire transfer for enterprise customers.
Q: Is there a contract? A: No long-term contracts required. Cancel anytime.
Q: What’s your refund policy? A: We offer a 14-day money-back guarantee. If you’re not satisfied, we’ll refund your money, no questions asked.
Q: Can I get an invoice? A: Yes. Invoices are automatically generated and available in your billing dashboard.
Support
Q: What support does AffRank offer? A: All plans include email support, knowledge base access, and video tutorials. Pro and Enterprise plans include priority support.
Q: What’s your typical response time? A: We respond to support emails within 24 hours on business days.
Q: Do you have a community forum? A: Yes! Visit our community forum to connect with other AffRank users and share best practices.
Q: Where do I report bugs? A: Report bugs through your dashboard or email [email protected] with details and screenshots.
Troubleshooting
Q: My links aren’t appearing. What’s wrong? A: Check that: (1) Script is installed, (2) Keywords are configured, (3) Allow 5 minutes for sync, (4) Keywords match your content exactly.
Q: The script isn’t loading A: Verify your User ID is correct, clear browser cache, check console for errors, and ensure no browser extensions are blocking it.
Q: I’m not seeing click data A: Give it 5-10 minutes after clicking, verify link configuration, check that you’re logged into the right account.
Q: The analytics dashboard is slow A: Try: refreshing the page, clearing cache, using a different browser, or narrowing the date range.
Advanced Questions
Q: Can I use AffRank with multiple websites? A: Yes! One account can manage affiliate links across unlimited websites.
Q: Can I customize the link attributes? A: Yes. Add custom utm parameters, nofollow attributes, target=“_blank”, and other HTML attributes.
Q: Does AffRank support multiple languages? A: The platform interface is available in English. Keyword matching supports all languages.
Q: Can I integrate AffRank with my CRM? A: Yes. Our API allows custom integrations with most CRM and analytics platforms.
Q: Is there an API for developers? A: Yes. See our API Reference for detailed documentation.
Still Have Questions?
- Check our Common Issues guide
- Browse our full documentation
- Contact support: [email protected]
- Schedule a demo: [email protected]