Skip to content
AffRank AffRank Documentation
Docs
Blog

Common Issues & Solutions

Find solutions to common AffRank issues and get your system running smoothly.

Installation Issues

Script Not Loading

Symptom: Browser console shows no AffRank message when you visit your site.

Causes & Solutions:

  1. Wrong User ID

    • Copy fresh script from dashboard
    • Verify entire URL is correct
    • No typos in User ID

  2. Script not in <head> tag

    • Check script placement in HTML
    • Should be between <head> and </head>
    • Not in body or footer

  3. Browser Cache

    • Press Ctrl+Shift+Del (or Cmd+Shift+Del on Mac)
    • Clear “All time”
    • Refresh page

  4. Browser Extensions Blocking

    • Try incognito/private mode
    • Try different browser
    • Check extension settings

  5. Content Security Policy

    • Check if CSP headers block scripts
    • Add affrank.io to whitelist if needed
    • Contact hosting support if unsure

Verification: Press F12, go to Console tab, should see AffRank v1.x loaded successfully

Domain Won’t Verify

Symptom: Script loads but domain shows unverified in dashboard.

Solutions:

  1. Wait Longer

    • Wait 10 minutes after script install
    • Visit your website to trigger load
    • Try clicking Verify again

  2. Verify Script Installation

    • Check script is in <head> tag
    • Verify full script is installed (not truncated)
    • Check no JavaScript errors (F12 console)

  3. Contact Support

    • If still not verifying after 15 minutes
    • Email [email protected]
    • Include domain name and screenshot

Symptom: Script loads but no affiliate links appear on your pages.

Check These First:

  1. Verify Script is Active

    • F12 Console → Should show “AffRank loaded”
    • Page source → Script tag present
    • Network tab → Script request shows 200 status

  2. Verify Keywords Exist

    • Go to Affiliate Links dashboard
    • Confirm link is created and active
    • Check link is not paused
    • Verify keyword hasn’t been archived

  3. Verify Keywords Match Content

    • Keyword: “best web hosting”
    • Your content must contain exact phrase
    • Check capitalization if using Exact Match
    • Try Partial or Smart Match if needed

  4. Wait for Sync

    • Changes can take 5-10 minutes
    • Try refreshing page after 10 minutes
    • Clear browser cache
    • Try different page with keyword

  5. Check Exclude Patterns

    • Go to link settings
    • Verify page is not in exclude list
    • Update excludes if too restrictive

Low Click Performance

Symptom: Links appear but very few clicks recorded.

Optimization Steps:

  1. Check Link Placement

    • Links at top of page perform better
    • First mention usually gets clicks
    • Try placing near call-to-action

  2. Review Link Text

    • Use keyword naturally
    • Make link text descriptive
    • Avoid generic “click here”
    • Test different link text

  3. Verify Link Destination

    • Test link manually
    • Ensure destination loads
    • Check affiliate program still active
    • Verify no error pages

  4. Test Tracking

    • Click your own link
    • Check analytics within 5 minute
    • Verify click is recorded
    • If not, check “Enable Tracking”

  5. Analyze Traffic

    • Check if pages get traffic
    • Use Google Analytics to verify
    • Low clicks often = low traffic
    • Get more traffic to the page

Analytics Issues

No Click Data Showing

Symptom: Analytics dashboard is empty.

Check:

  1. Verify Date Range

    • Check date selector
    • Are you looking at right date range?
    • Clicks must occur in selected range

  2. Verify Domain Selected

    • Check which domain is selected
    • Clicks only show for active domains
    • Multi-domain users: select correct domain

  3. Verify Links Active

    • Go to Affiliate Links
    • Check link status (active/paused/archived)
    • Archived links won’t show clicks
    • Reactivate if needed

  4. Verify Tracking Enabled

    • Check link settings
    • “Tracking Enabled” should show true
    • Enable if disabled

  5. Check Time Zone

    • Dashboard settings → Time Zone
    • Should match your local time
    • Wrong TZ? Shifts all times

Data Seems Low

Possible Causes:

  1. Script Not On All Pages

    • Install script on homepage
    • Install on blog/content pages
    • Install on landing pages
    • Script must be on target pages

  2. Keywords Too Specific

    • “Apple MacBook Pro 2025” - too narrow
    • Change to broader: “best laptop”
    • Use Smart Match for flexibility
    • Test different keywords

  3. Links Not Active

    • Check all links are “Active”
    • Paused links won’t insert
    • Resume paused links
    • Delete and recreate if needed

  4. Low Traffic to Pages

    • High CTR, low clicks = low traffic
    • Drive more traffic to pages
    • Use SEO, ads, social shares
    • Attract more visitors

  5. Technical Issues

    • Script loading but not tracking?
    • Check for JS errors (F12 Console)
    • Verify affiliate domain not blocked
    • Try different browser

Domain Issues

Domain Keeps Losing Verification

Symptom: Domain verifies, then shows unverified again later.

Causes:

  1. Script Removed

    • Check script still on page
    • Script was accidentally deleted
    • Replace script if missing
    • Re-verify domain

  2. Site Went Offline

    • Check if site is accessible
    • Bring site back online
    • Verify domain again

  3. Firewall Blocking

    • Check server firewall rules
    • AffRank server needs access
    • Whitelist affrank.io if needed

  4. DNS Changed

    • Domain moved to new host
    • DNS changed
    • Update script if needed
    • Re-verify domain

Can’t Add More Domains

Symptom: “Domain limit reached” error.

Solutions:

  1. Check Your Plan

    • Free: 1 domain
    • Growth: 5 domains
    • Scale: 25 domains
    • Upgrade for more

  2. Archive Unused Domains

    • Go to Domain Management
    • Archive domains you don’t use
    • Frees up slot for new domain
    • Can restore archived domain

  3. Upgrade Your Plan

    • Higher plans allow more domains
    • Visit Pricing or Settings
    • Upgrade to add domains

Performance Issues

Dashboard Slow

Symptom: Analytics dashboard takes long time to load or is sluggish.

Fixes:

  1. Narrow Date Range

    • Instead of “All Time”, try last 30 days
    • Smaller ranges load faster
    • Export older data if needed

  2. Use Filters

    • Filter by domain
    • Filter by keyword
    • Fewer results = faster loading

  3. Clear Browser Cache

    • Ctrl+Shift+Del → Clear all
    • Refresh page
    • Try incognito mode

  4. Try Different Browser

    • If one browser slow
    • Try Chrome, Firefox, Safari, Edge
    • Isolates browser issues

  5. Check Internet Speed

    • Slow internet = slow dashboard
    • Test with speedtest.net
    • Switch to faster connection

Scripts Slow My Site

Fact: AffRank script is extremely lightweight (<50KB) and won’t slow your site.

If you notice slowness:

  1. Check Server

    • Server performance issues
    • Not caused by AffRank
    • Check server CPU/memory

  2. Check Hosting

    • Contact hosting provider
    • May be overloaded server
    • Upgrade hosting plan

  3. Site Audit

    • Use PageSpeed Insights
    • Check what’s slowing site
    • Optimize images, fonts, etc.

Account Issues

Can’t Login

Symptom: “Invalid email or password” error.

Solutions:

  1. Verify Email

    • Check email is correct
    • No typos
    • Correct capitalization

  2. Forgot Password

    • Click “Forgot Password”
    • Enter email
    • Check email for reset link
    • Create new password

  3. Account Locked

    • Too many login attempts
    • Wait 30 minutes
    • Try again
    • Contact support if still locked

  4. Contact Support

    • If still can’t login
    • Email [email protected]
    • Include email address
    • We’ll help you gain access

Payment Issues

Subscription Won’t Activate

  1. Check Card

    • Verify card details
    • Not expired
    • Sufficient funds
    • Try different card

  2. Clear Browser Cache

    • Ctrl+Shift+Del
    • Clear all
    • Refresh page
    • Try payment again

  3. Contact Support

    • If still not working
    • Email [email protected]
    • Include order details
    • We’ll verify and activate

Still Need Help?

Report a Bug

Found a bug? Report it:

  1. Go to Settings → Report Issue
  2. Describe what happened
  3. Include screenshots if possible
  4. We’ll investigate and fix

Your feedback helps us improve! 🚀